We specialise in older dogs (one our own dogs lived till 20 years old). Seniors are welcome!

Friday, December 21, 2007

Cancellations and Refunds

With effect from 1 January 2008

In the event that you require to make a cancellation, we will try as best to accommodate your needs and unforeseen circumstances. However, during peak periods, like Chinese New Year, Christmas, all public holidays and subsequent long weekends, we seek your understanding to give us at least a week in advance to find a replacement for your slots.

If full payment has been made in advance, it is our understanding that this slot is confirmed and we will therefore turn away other interested enquiries when we have reached maximum capacity. If you decide to cancel with no other party to replace your dates at the same rate, we will be glad to refund you 50% of your payment. If your replacement has a shorter duration or is of a lower rate, you will still be required to make up the difference.

We want to provide every opportunity for dogs and their owners the chance to experience our unique setting and service. With your help and understanding, I'm sure we can look forward to more fun times ahead!

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Why Board at MIBO?

- Cage-free environment with separate areas for different personalities and temperaments.
- There's always someone at home.
- Dogs are able to potty indoors or outdoors, with no restrictions or penalties
- Rates quoted are by general breed size, not weight. So there's no worry if you have a slightly more indulgent cocker spaniel. He/She is still a cocker spaniel in our eyes :)
- Rates quoted are all inclusive with no charges for the following:

> Daily walks
> Food and all bowls provided. Complimentary preparation for Home Cooked Food. BARF diets welcome.
> Administration of medications or applications of topical preparations.
> Treatment spray for fleas and ticks with Accurate when checking in.
> Baths before checking out.
> No holiday surcharges, except across Chinese New Year.
> SMS or email updates when requested